Terms of Service
About these terms
Last updated: 6 October 2026
These Terms of Service ("Terms") apply whenever you visit haddieskin.com (the "Site") or buy from us. The Site is operated by Haddie Pty Ltd, trading as Haddie Skin ("Haddie Skin", "we", "us" or "our").
By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.
Our Privacy Policy, available on the Site, explains how we handle your personal information.
Nothing in these Terms limits or excludes your rights under the Australian Consumer Law.
Using our store
Who can use the Site
You must be at least 18 years old to place an order, or have the permission of a parent or guardian.
Your account
If you create an account, you are responsible for keeping your login details secure and for activity on your account. Please make sure the details you give us are accurate and up to date, and tell us straight away if you think someone else has used your account.
Acceptable use
When using the Site, you must not:
- break any law or infringe anyone else's rights;
- give us false or misleading information, or pretend to be someone else;
- upload viruses or other harmful code, or interfere with the Site's security or operation;
- scrape, crawl or collect data from the Site without our written permission;
- copy, resell or commercially exploit the Site or its content without our written permission; or
- post content that is unlawful, abusive, defamatory, discriminatory or obscene.
If you breach these Terms, we may suspend or close your account, cancel your orders, or restrict your access to the Site.
Products and pricing
Product information
We take care to describe and photograph our products accurately. Colours can look different on different screens, and brands sometimes update their packaging or formulas, so the product you receive may look slightly different from the images on the Site.
Availability
All products are subject to availability. We may limit the quantity you can buy, and we may stop selling a product at any time. Our products are sold for personal use, and we may decline orders that appear to be for resale.
Prices
Prices are in Australian dollars and include GST where it applies. Shipping costs are shown at checkout before you pay.
We may change our prices at any time. A price change will not affect an order we have already accepted.
If a product is listed at the wrong price or with the wrong description by mistake, we may cancel the order and refund you in full.
Discount codes
Discount codes can be used once per order and cannot be combined, exchanged for cash or applied to past orders, unless we say otherwise. Any extra conditions will be stated with the offer.
Orders and payment
Placing an order
When you place an order, you are offering to buy the products in it under these Terms. We will email you an order confirmation once your order is received. Please check that your contact and delivery details are correct, as we rely on them to deliver your order.
When we may cancel an order
We may decline or cancel an order before it is dispatched if:
- a product is out of stock;
- there is an error in the price or product description;
- we cannot verify your payment or suspect fraud; or
- the order breaches these Terms.
If we cancel an order you have paid for, we will refund you in full.
Payment
Payment is taken in full at checkout. We accept major credit and debit cards, Shop Pay, PayPal, Apple Pay, Afterpay and Zip.
If you pay with Afterpay, Zip or another buy now, pay later service, your repayments are covered by your agreement with that provider.
Changing or cancelling your order
If you need to change or cancel an order, email support@haddieskin.com as soon as possible. We can only make changes if your order has not yet been packed or dispatched.
Shipping and delivery
Where we ship
We currently ship to addresses within Australia only.
Dispatch
Orders are dispatched from our Melbourne warehouse within 1 to 2 business days. During sales, launches and busy periods, dispatch may take a little longer. You will receive an email with tracking details once your order is on its way.
Shipping costs
Standard shipping is free on orders over $45. For orders of $45 or less, the shipping cost is calculated and shown at checkout. Express shipping is also available, and its price is shown at checkout.
Delivery times
Delivery times depend on your location and the shipping option you choose. Any timeframe shown at checkout or in your tracking is an estimate provided by the carrier, not a guaranteed delivery date.
Signature on delivery
Orders are sent with signature on delivery. If nobody is home, the carrier will usually leave a card so you can collect your parcel or arrange redelivery.
At checkout you can choose to have your parcel left without a signature. If you choose this option, you accept responsibility for the parcel once the carrier records it as delivered to your address. We are not responsible for a parcel that is lost or stolen after that point.
Delivery problems
Please check your delivery address carefully before you pay. If a parcel is returned to us because the address was incorrect or it was not collected, we may charge a new shipping fee to send it again.
If your tracking has stopped updating or your parcel has not arrived when expected, email support@haddieskin.com and we will follow it up with the carrier.
Returns and refunds
Change of mind
Please choose carefully. For hygiene and safety reasons, we do not offer refunds or exchanges if you change your mind or order the wrong product.
Your consumer rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged or incorrect, email support@haddieskin.com as soon as you can with:
- your order number;
- a description of the problem; and
- clear photos of the product and its packaging.
We will review your request and offer a replacement or refund in line with the Australian Consumer Law. If we need the item returned, we will cover the cost of return postage.
Refunds
Approved refunds are paid to your original payment method. Your bank or payment provider may take several business days to process the refund.
Skincare information and product use
The information on the Site, in our emails and on our social media is general in nature. It is not medical advice and does not replace advice from a doctor, dermatologist or pharmacist.
Our products are cosmetics. They are not intended to diagnose, treat, cure or prevent any medical condition.
Everyone's skin is different, so results vary and we cannot promise a particular result. Before using a product, please:
- read the full ingredient list, especially if you have allergies or sensitive skin;
- patch test on a small area of skin and wait 24 hours;
- follow the directions and warnings on the packaging; and
- speak to a health professional first if you are pregnant, breastfeeding, have a skin condition or use prescription skincare.
If you experience irritation or a reaction, stop using the product and seek medical advice if needed. Please also let us know at support@haddieskin.com so we can help.
Our content, your reviews and other websites
Our content
The Site and its content, including text, images, logos, graphics and design, are owned by or licensed to Haddie Skin. Product names and trade marks of the brands we stock belong to their owners. You may view the Site for personal use, but you may not copy, reproduce or use its content for commercial purposes without our written permission.
Reviews and other content you send us
If you submit a review, photo, comment or other content to us, you keep ownership of it. You give us a non-exclusive, royalty-free licence to use, reproduce, edit for length and publish it on the Site and in our marketing.
You confirm that anything you submit is your own, reflects your honest experience and does not infringe anyone else's rights. We may remove content that breaches these Terms.
Links and third-party services
The Site may link to, or use tools provided by, third parties such as payment providers and social media platforms. We do not control those websites or services, and your use of them is covered by their own terms.
Liability
Your rights under the Australian Consumer Law always apply and are not affected by this section.
Subject to those rights, and to the extent the law allows:
- we do not promise that the Site will always be available, uninterrupted or free of errors;
- we are not liable for loss caused by using a product other than as directed, or after ignoring its warnings or ingredient list;
- we are not liable for indirect or consequential loss, such as loss of profit or opportunity; and
- our total liability for any order is limited to the amount you paid for it.
We are not responsible for delays or failures caused by events outside our reasonable control, such as carrier delays, extreme weather or supplier shortages.
You are responsible for loss we suffer that is caused by your breach of these Terms or your unlawful use of the Site.
General
Changes to these Terms
We may update these Terms from time to time. The current version will always be on the Site, with the date it was last updated at the top. The Terms that apply to your order are the ones on the Site when you place it.
Governing law
These Terms are governed by the laws of Victoria, Australia. You and we agree to the non-exclusive jurisdiction of the courts of Victoria.
Other terms
If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms continue to apply. If we do not enforce a right under these Terms straight away, we can still enforce it later.
Contact us
For any question about these Terms or your order, contact us at:
- Business: Haddie Pty Ltd (ABN 57 698 210 329), trading as Haddie Skin
- Email: support@haddieskin.com
- Website: haddieskin.com