Privacy Policy

About this policy

Last updated: 6 October 2026

This Privacy Policy explains how Haddie Pty Ltd, trading as Haddie Skin ("Haddie Skin", "we", "us" or "our"), collects, uses, stores and discloses your personal information. It applies when you visit haddieskin.com (the "Site"), buy from us, or contact us.

We are an Australian business and we handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using the Site or giving us your personal information, you agree to it being handled as described in this policy. If you do not agree, please do not use the Site.

Personal information we collect

We collect only the personal information we need to run our store and look after you as a customer. Depending on how you interact with us, this may include:

Contact details: your name, email address, phone number, and billing and delivery addresses.
Order information: the products you buy, order value, payment confirmation, delivery details, and any returns or refunds.
Account information: your login email, saved addresses and order history, if you create an account.
Shopping information: the products you view, add to your cart or save.
Communications: messages you send us by email, contact form or social media, and any reviews you submit.
Marketing preferences: whether you have subscribed to or unsubscribed from our marketing messages.
Usage data: your IP address, device and browser type, approximate location, and how you move through the Site.

We do not ask for sensitive information such as health information. If you choose to tell us about a skin concern or allergy when asking for product advice, we use it only to respond to you.

We do not see or store your full card details. Payments are handled by our payment providers.

How we collect your information

Most of the personal information we hold comes directly from you. We collect it when you:

place an order or create an account;
subscribe to our emails or enter a giveaway or promotion;
contact us with a question or request;
leave a product review; or
browse the Site, through cookies and similar technologies.

We also receive some information from third parties that help us run our store. These include Shopify, which hosts the Site, our payment providers, our delivery partners, and analytics and advertising services.

You can browse the Site without telling us who you are. We do need your name, contact details and delivery address to process and deliver an order.

How we use your information

We use your personal information to run our store and to serve you. This includes to:

process payments, pack and deliver your orders, and handle returns, refunds and exchanges;
send order confirmations, shipping updates and other service messages;
create and manage your account;
answer your questions and provide customer support;
send you marketing messages, where you have agreed to receive them;
show you relevant advertising and measure how our advertising performs;
understand how the Site is used so we can improve our products and service;
detect and prevent fraud, misuse and security incidents; and
meet our legal, tax and accounting obligations.

We do not sell your personal information.

Marketing, cookies and advertising

Marketing messages

We send marketing emails and text messages only if you have agreed to receive them, in line with the Spam Act 2003 (Cth). You can opt out at any time by using the unsubscribe link in any message or by emailing support@haddieskin.com. We will still send you messages about your orders and account.

Cookies

The Site uses cookies, pixels and similar technologies. Cookies are small files stored on your device. We use them to:

keep the Site working, for example remembering your cart and keeping you logged in;
remember your preferences;
understand how visitors use the Site; and
show and measure advertising.

Shopify lists the cookies it uses to power our store at shopify.com/legal/cookies.

Advertising

We work with advertising and social media platforms such as Meta (Facebook and Instagram), TikTok and Google. Their pixels and cookies collect information about your visit, such as pages viewed and purchases made. This lets us show you Haddie Skin ads on those platforms and measure how well our ads work. We may also share a scrambled (hashed) version of your email address or phone number with these platforms for the same purpose.

These platforms handle the information they collect under their own privacy policies.

Your choices

You can block or delete cookies in your browser settings, and you can adjust ad personalisation in your account settings on each platform. If you block cookies, some parts of the Site may not work properly.

Who we share your information with

We share personal information only where it is needed to run our business or where the law requires it. We may share it with:

Shopify, which hosts the Site and stores our customer and order records;
payment providers, such as Shopify Payments, Shop Pay, PayPal, Apple Pay, Afterpay and Zip, to process your payment;
delivery partners, such as Australia Post, to deliver your order;
service providers that support us with email, marketing, customer support, analytics, IT and accounting;
advertising and social media platforms, as described above;
professional advisers, such as our lawyers, accountants and insurers;
a buyer or successor of our business, if we sell, merge or restructure it; and
government bodies, regulators and law enforcement, where we are required or authorised by law.

We ask our service providers to use your information only for the services they provide to us.

Overseas disclosure

Some of the companies we work with store or process information outside Australia. These countries may include the United States, Canada, Ireland and Singapore. When we send personal information overseas, we take reasonable steps to make sure it is handled in a way that is consistent with the Australian Privacy Principles.

Security and retention

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. These include secure, encrypted checkout, password-protected systems, and limiting access to the people and providers who need it.

No website or system is completely secure, so we cannot guarantee the security of information sent online. Please keep your account password private and tell us straight away if you think your account has been accessed without your permission.

If a data breach is likely to cause you serious harm, we will tell you and notify the Office of the Australian Information Commissioner where the law requires.

We keep personal information only for as long as we need it for the purposes in this policy or to meet our legal obligations. Order and financial records are generally kept for seven years. When we no longer need your information, we delete it or remove the details that identify you.

Your rights and choices

You can ask us at any time to:

access the personal information we hold about you;
correct information that is inaccurate, out of date or incomplete;
delete your account or personal information, unless we need to keep it for legal reasons; and
stop sending you marketing messages.

To make a request, email support@haddieskin.com. We may need to confirm your identity before we act on it. We do not charge for making a request and we aim to respond within 30 days.

If we cannot do what you ask, we will tell you why in writing. You can also update your details yourself by logging in to your account.

Children, reviews and other websites

Children

The Site is not intended for children under 16, and we do not knowingly collect their personal information. If you are a parent or guardian and believe your child has given us personal information, email support@haddieskin.com and we will delete it.

Reviews

If you post a product review, the review and the name you post it under are public and can be seen by anyone visiting the Site. Please do not include personal details in a review that you would not want others to see.

Links to other websites

The Site may link to websites and social media platforms we do not control. This policy does not cover them, so please read their privacy policies before giving them your information.

Complaints, changes and contact

Complaints

If you have a concern about how we have handled your personal information, email support@haddieskin.com with the details. We will acknowledge your complaint promptly and aim to resolve it within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time, for example when our practices or the law change. The current version will always be on the Site, with the date it was last updated at the top.

Contact us

For any privacy question or request, contact us at:

Business: Haddie Pty Ltd, trading as Haddie Skin
Email: support@haddieskin.com
Website: haddieskin.com